TERMS OF SERVICE

DAMAGES/SHORTAGES

Shortages and damages must be reported within 5 days of delivery. For damaged shipments, please retain all packaging as it may be necessary to have the courier inspect this in order to process the claim.

RETURNS

Only pre-authorized returns will be accepted. DMC Visions Inc. may approve a request to return defective or damaged merchandise. All other returns, if approved, will be subject to a 20% restocking charge.

CANCELLATION

Catalog orders may be cancelled by written request, provided that the order has not shipped. Custom or private label orders, once manufactured, may not be cancelled.

BACK ORDERS

Back orders will automatically be cancelled unless otherwise requested at time of order.

CREDIT

All first time orders will be processed by credit card (Visa, Master Card, American Express, Discover Card), prepayment or on a COD basis. At this time, we do not accept COD for deliveries in the United States or overseas.

For customers with established credit terms, a 2% late charge will be assessed on all invoices outstanding beyond the payment terms. Late payments may result in cancellation of credit privileges.

PRICES

Prices are net wholesale and are subject to change without notice.